How long does it take?
We try to answer your email query within 24
to 48 hours. However, sometimes we take longer
due to circumstances beyond our control. |
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What kind of questions can you answer?
We can only provide answers to questions which have
a documented factual anwer. We cannot help with hypothetical
questions or cases which require original research
or analysis of information.
How much help can you give me?
Please remember that reference librarians refer.
We will do our best to handle questions requiring
a short, factual answer. In other cases requiring
more research, we will point you toward the sources
our experience indicates are the most likely to be
of benefit to you.
Can you help with my project/assignment/homework?
We will gladly point you to information on your topic.
The responsibility of interpreting the resources and
fulfilling your assignment, of course, is up to you.
What kind of background information do you need?
Please provide us with as much information about
your question as possible. The more you tell us, the
more likely we will be able to find the answer you're
seeking. Informing us of the context of your question,
sources you've already checked, and similar facts
will be very useful.
PLEASE check your e-mail address!
Our only way to contact you is via your email address.
Please double-check to make sure you are giving your
correct address. A second problem may occur if your
e-mail is part of a local network or behind a firewall.
Questions from non-Brevard County Libraries card
holders:
We will try answer your question, but we may not
be the best source if it is very specific to your
own country or region. A library closer to home may
be able to better serve you. Several other sources
may be useful to you, as well:
The Internet
Public Library's Ask a Question
Librarian's Index to
the Internet
The
American Association of School Librarians' Kids Connect
Inquiry Service (for K-12)
Family History and Obituary Questions:
We can advise you how to get started tracing your
family history and provide relevant genealogical contact
information. Be sure to check the Genealogy
section of our Websites
by Subject page.
For obituary research, the first place to check is
our Obituary
Database, which is accessible from any of our
18 locations. This type of question can sometimes
require extended investigation, which is beyond the
scope of our reference service, but we will be happy
to advise you on some likely sources. For additional
information, please consult:
Obituary Research
For Brevard County
Obituary Research
Requests
Legal and Medical Questions:
We regret that we cannot answer legal questions.
If you have a legal problem, you should consult with
a lawyer. You may wish to visit our Law
Library in Viera. In addition, you may helpful
information in our Government,
Law, and Taxes section of our Websites
by Subject listing. We also cannot answer medical
questions. If you have a medical or health problem,
you should consult with a physician. You may find
helpful information in the Health
and Medicine section of our Websites
by Subject listing.
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